Liquid Voice delivers PCI Compliance for Norton Finance Group

Norton Finance Group, one of the UK’s leading independent finance brokers, has installed a Liquid Voice Recording platform. It is enabling the organisation to effectively achieve PCI compliance and meet all regulatory requirements relating to taking payments over the telephone. Read More

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3rd February 2017

Real-Time Process Optimisation Ageas Retail Intermediary

Ageas Retail Intermediary has automated previously manual, time consuming processes to enhance operational efficiency, reduce costs and deliver an enhanced customer service.

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28th October 2015

SmartVoice ViewPoint Drives Additional Business For Powerdial Systems

SmartVoice ViewPoint enables Powerdial’s clients to capture the voice of customers immediately after contacts and gain a real-world understanding of their experiences.

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4th October 2015

South Lanarkshire Centralises Call Handling And Achieves PCI Compliance

Migrating the decentralised contact centres and has enabled South Lanarkshire to comply with PCI DSS regulations, deliver a higher level of customer service and achieve significant efficiency improvements.

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30th September 2015

North East Ambulance Service Enhances Operational Efficiency

NEAS has centralised recording across all sites using digital, analogue and VoIP telephony with integration to its Capita ICCS system.

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28th September 2015

Voice Recording Improves Incident Response At Greater Manchester Fire And Rescue Service

A new voice recording solution was installed within two weeks of receiving the contract and provides faster access to recordings from any networked PC.

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27th September 2015

Voice Recording In A Virtual Environment Improves Service Delivery For North Lincolnshire

North Lincolnshire has installed a flexible voice recording platform that can be extended to other departments regardless of telephone system used.

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26th September 2015