legacy data

Managing legacy data – avoiding a toxic shock

GDPR has led to many issues around the storage of data. SVL Director, Peter Gough, discusses its impact on the contact centre industry and the abundance of legacy data that is stored.

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19th July 2018

Spark of Genius

From apprentice to troubleshooter for banking giants. Former Calderglen High pupil Ewan Spark qualifies as Voice Recording Engineer, looking after his local council as well as major financial institutions.

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9th July 2018

A new Real-Time Voice Analytics solution from Liquid Voice

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Real-Time Analytics. 

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20th June 2018

Liquid Voice expands solution portfolio with Liquid Analytics

Liquid Voice has announced the immediate availability of Liquid Analytics. 

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8th May 2018

PCI Compliance easier with new Payment IVR solution from Liquid Voice

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of a new Payment IVR solution for PCI compliance. 

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19th March 2018

RevolutionCloud revolutionises how contact centres acquire and use technology

SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has launched RevolutionCloud, a new Contact-Centre-as-a-Service solution. 

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18th October 2017

NICE introduces new Voice of the Customer Innovation

NICE has launched NICE Satmetrix, a fully-integrated, self-service, analytics-driven Voice of the Customer (VoC) solution that delivers unprecedented insight. It uses cutting-edge analytics to give organisations a complete, real-time view of the customer experience.

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14th October 2017