Real-Time Business Process Optimisation Consultancy
SVL Consultancy can show organisations how to turn insights into immediate business impact, delivering next-best-action recommendations and process automation.
We have the proven expertise to intelligently extract information from any data source, including dynamic real-time screens, and automate real-time data entry to ensure business workflows are followed with real-time guidance and next-best-action recommendations to help navigate complex processes.
SVL also specialises in the latest advanced robotic automation applications that can drive productivity gains across the enterprise and reveal what customers really want or need, the issues they face and how to address them. For example, we can help organisations to reduce average handle time (AHT) by up to 45 seconds uses the latest voice biometrics technologies and seamless voice printing in conjunction with real-time decisioning and agent guidance to make customer authentication a quick, easy and secure process.