Back Office Solutions
Extend your contact centre’s operational efficiency into the back office by integrating data from employees’ desktops, making forecasts more precise and engaging employees.
The NICE Back Office Performance suite automates manual tasks and integrates data from disparate systems,
It will optimize your employee’s productive time, schedules for highest impact and helps managers coach for ongoing success.
NICE Back Office Performance also provides tools to ensure regulatory compliance and elevate the level of service customers receive across the organisation.