Interaction Analytics

Analytics applications from SVL Business Solutions enable contact centres to extract insights from telephone calls, emails, social media, web and online chat sessions to enhance customer interactions and deliver business improvements.

Speech analytics is the process of analysing recorded calls to gather information that brings structure to customer interactions and exposes information buried in contact centre applications.

SVL Business Solutions is uniquely experienced to help organisations extract the maximum benefit from this technology and provides on-premise or hosted workforce management solutions.

Contact Centre Applications Brochure

Fill in the form below to receive this brochure via email.

Call us on 01355 900 000 or contact us here

Sign up to our newsletter