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East Dunbartonshire Council Improves Measurement Of Customer Satisfaction Levels

SmartVoice ViewPoint provides East Dunbartonshire Council with a cost effective way to quantify the customer service experience in real-time and take instant action should the contact centre fail to meet its usual high standards.

Over 80% of customers have been happy to take the survey, a significantly higher level of response than has been achieved using traditional methods. The system has been deployed on a hosted basis with no capital expenditure to deliver best value.

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