Interaction Recording

SVL Business Solutions provides a complete range of interaction and compliance recording solutions for contact centres, financial institutions and public safety organisations.

Our recording solutions meet the needs of enterprise, branch office or SMB organisations and capture, store and manage voice, text and computer screen activities relating to omnichannel interactions with customers by telephone, chat, email, SMS and radio.

These flexible recording solutions enable organisations to:

  • Comply with regulatory requirements and internal policies
  • Mitigate against litigation risks
  • Monitor quality of service
  • Gain business insight through integration with analytics, workforce and quality management, customer feedback and PCI compliance applications.

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