NICE Interaction Recording Solutions
The latest generation of omnichannel recording and interaction management technology.
NICE AIR (Advanced Interaction Recorder) provides full omnichannel interaction recording including voice, video, screen, chat, email and SMS. This enables organisations to extract maximum business value from every interaction and deliver the best customer experience.
Business Continuity - “Best Call” dual recording and direct storage archiving with 1-click disaster recovery, revamped N+1 architecture and advanced alarm capabilities ensures operational readiness around the clock.
Easy System Management - DIY administration and a “Silent Update Pack Install” capability guarantees ‘zero’ recording loss. Routine maintenance can be completed with minimal impact on performance.
Compliance Recording - PCI-DSS3 qualified, AIR offers advanced privacy rules, end-to-end encryption, automatic pause/resume and archiving data protection to reduce organisational exposure and avoid human errors.
Advanced IT - Server and client virtualisation reduces the amount of resources consumed, while comprehensive multi-site call recording optimises usage of network resources and enables data centre consolidation.
An enterprise recording solution that delivers operational flexibility, system resiliency and a low total cost of ownership.
NICE Interaction Management captures, stores and manages voice, text and screen activity from omnichannel interactions including telephone, chat and email to achieve compliance with regulatory requirements and internal policies. Valuable business insights can be captured through integration with analytics and quality monitoring applications to enhance the customer experience.
With centralised recording capability, it supports multi-site organisations including data centres, branches and home-based employee locations.
Interaction Management SMB
Offers the power of high-end call recording systems, but on a smaller scale for organisations with up to 200 agents.
NICE Interaction Management SMB empowers organisations to comply with stricter corporate and governmental regulations whilst minimising exposure to disputes — at an affordable price.
This all-in-one solution is quick and easy to deploy on a single commercial off-the-shelf server and supports VoIP, TDM and screen recording. It allows organisations to deploy and maintain a call recording capability across multiple branches or sites with localised or centralised storage of archived recordings.