NICE Compliance Centre
Consumer compliance requires accurate and timely communication with your customer, with real-time analysis and systematic interaction retrieval.
In a high-pressure and dynamic contact centre, where sensitive customer information is shared every day, NICE Compliance can help you minimize the risk of costly regulatory breaches.
It pauses recordings ensuring no sensitive information is captured or archived on internal systems. This is achieved in three ways:
Built-in Desktop Analytics detect specific events on agent screens triggering pause and resume commands with an indication when recordings are paused.
Agents have a single-click user interface to initiate pause and resume commands.
Uses API to integrate with third-party or homegrown applications including CRM and transaction processing.
Rigorous security management policies control user access to system functions and resources with user authentication using the industry’s standard Challenge Handshake Authentication Protocol (CHAP).
If you would like to arrange for one of our experienced Account Directors to discuss your contact centre’s needs , please contact Pauline Dawson on 01355900000.