Peter talks about the many benefits of being a NICE portfolio partner, the support SVL receive and NICE’S outstanding R&D strategy which has led to the creation of some outstanding technologies.
For the first time in over seven years, the Payment Card Industry Security Standards Council (PCI DSS) have updated their guidance document. They have strongly reiterated their advice about the risk to businesses and contact centres who continue to use “Pause and Resume” methods for processing telephone card payments. Updated guidelines clearly state that removing […]READ MORE
Join us for an interactive webinar with our partners Teleopti covering the latest developments in workforce management and employee engagement. This will take place on Wednesday 5th December at 11.00am UK time and will last for 35 minutes Some key takeaways for this event are: How technology can support employee engagement in your contact centre. […]READ MORE
6 brave souls from SVL Business Solutions have decided to help the homeless here in Scotland by taking part in “Sleep in the Park” on Saturday 8th December, 2018.READ MORE
Thursday 18th October is World Menopause Day. The Menopause affects millions of working women across the UK every day, but is a condition which can be misunderstood, misdiagnosed and swept under the carpet. I have followed the work of Louise Newson, Lauren Chiren and other experts on the subject over the last couple of years. […]READ MORE