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Peter Gough on NICE

At the recent NICE Interactions Conference in London, SVL Director Peter Gough spoke to the NICE media team about SVL’s 18 year relationship with the organisation.

Peter talks about the many benefits of being a NICE portfolio partner, the support SVL receive and NICE’S outstanding R&D strategy which has led to the creation of some outstanding technologies.

2nd August 2018

Breaking the Stigma

Thursday 18th October is World Menopause Day. The Menopause affects millions of working women across the UK every day, but is a condition which can be misunderstood, misdiagnosed and swept under the carpet. I have followed the work of Louise Newson,  Lauren Chiren and other experts on the subject over the last couple of years. […]

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18th October 2018

Is outbound dialling a dying art?

Having worked in an outbound sales / appointment making role for several years, 10 to be exact, it has been very interesting to watch the change in response to direct or ‘cold’ calling. Up to 12 months ago, I had a relatively good success-rate in getting the people I wanted on the phone. However, over […]

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9th October 2018

It’s the people who count

Anne Holmes, our Account Director, talks about the importance of building long-term relationships in the complex world of Contact Centre Software.

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2nd October 2018

Workforce Management improves performance – guest blog

In this week’s guest blog,  Ben Willmott from our partners Teleopti explains how to leverage the latest workforce management (WFM) solutions and make quick-and-easy wins to maximise return on investment (ROI).

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27th September 2018

The truth behind the voice

This week has seen two highly publicised incidents where contact centres have refused service to people in the UK. In separate occurrences, Stephen Dennis and Sophia Reis could not access their bank account, as the operator did not trust validity of their call.

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17th September 2018

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