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Peter Gough on NICE

At the recent NICE Interactions Conference in London, SVL Director Peter Gough spoke to the NICE media team about SVL’s 18 year relationship with the organisation.

Peter talks about the many benefits of being a NICE portfolio partner, the support SVL receive and NICE’S outstanding R&D strategy which has led to the creation of some outstanding technologies.

2nd August 2018

Please take action – PCI SSC guidance changes

For the first time in over seven years, the Payment Card Industry Security Standards Council (PCI DSS) have updated their guidance document. They have strongly reiterated their advice about the risk to businesses and contact centres who continue to use “Pause and Resume” methods for processing telephone card payments. Updated guidelines clearly state that removing […]

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5th December 2018

Webinar: Engaging with your human workforce in a digital workplace

Join us for an interactive webinar with our partners Teleopti covering the latest developments in workforce management and employee engagement. This will take place on Wednesday 5th December at 11.00am UK time and will last for 35 minutes Some key takeaways for this event are: How technology can support employee engagement in your contact centre. […]

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16th November 2018

SVL team will “Sleep in the Park” for homeless charity.

6 brave souls from SVL Business Solutions have decided to help the homeless here in Scotland by taking part in “Sleep in the Park” on Saturday 8th December, 2018.

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8th November 2018

Leap of Faith

In our latest blog, Steven Perrins discusses why, over 20 years in the industry, it still requires a “Leap of Faith” from our clients to embrace the latest technologies.

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1st November 2018

Breaking the Stigma

Thursday 18th October is World Menopause Day. The Menopause affects millions of working women across the UK every day, but is a condition which can be misunderstood, misdiagnosed and swept under the carpet. I have followed the work of Louise Newson,  Lauren Chiren and other experts on the subject over the last couple of years. […]

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18th October 2018

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