SVL Professional Services is fully NICE accredited to deliver a full range of training programmes that enable organisations to gain maximum return on investment from deployments of multimedia interaction recording and advanced contact centre applications.
Our NICE certified trainers have a wealth of knowledge gained from working with customers in diverse market sectors and take the time to gain a detailed understanding of your needs and objectives. This enables the delivery of personalised training tailored to your specific requirements at a pace suitable to every participant.
Training services can be carried out on completion of installations, following system upgrades, to cover during holidays periods or times of sickness as well as refreshers on a regular basis.
Training programmes vary in length from half day sessions to 5 day courses or longer and can be delivered as web-based sessions, at your offices or hosted at SVL Professional Services’ premises.