NICE Inform captures the full spectrum of multimedia interactions with synchronised post incident reconstructions giving 360 degree chronological, visual and audible histories of everything as it happened.
NICE Inform captures and processes event information from a variety of multimedia sources including:
- Analogue and digital telephony
- Radio communications
- Ambient recording
- Screen Data
- SMS and MMS
- Computer-Aided Dispatch systems
- Geographic Information Systems
- Still Images
Authorised reviewers have web-based access to data received from external sources including third party voice and video recorders, which is synchronised with existing incident-related recordings. Data can be shared with colleagues or other agencies via DVD or email.
With integrated Quality Management NICE Inform meets the specific requirements of public safety environments and is fully compliant with ACPO National Call Handling Standards.
Emergency Services Network (ESN)
The NICE Recording and NICE Inform Digital Evidence Management solution deliver a unified, end-to-end solution for today’s rapidly evolving emergency communications management – assuring readiness for ESN. This integration provides the software to record and manage voice, video and messaging communications and all associated metadata directly from the ESN communication system.
NICE Inform is available in two versions:
NICE Inform Essential
For small/medium sized contact centres and control rooms with basic audio recording. It easily upgrades to Inform Professional for multimedia management and other capabilities.
NICE Inform Professional
For medium/large sized contact centres and control rooms with multimedia management resiliency and more.
If you would like to arrange for one of our experienced Account Directors to discuss your contact centre’s needs , please contact Pauline Dawson on 01355900000.