RevolutionCloud powers prompt, informed interactions between organisations and their customers. It empowers customers by giving them the choice as to how they communicate with you.
Whether it be voice, email, web chat, SMS text, fax, Instant Messaging or social media, RevolutionCloud allows all omnichannel communications to be efficiently integrated. This helps to maintain service levels across all media and consistently deliver the best customer service.
RevolutionCloud also helps to manage customer expectations. It offers a range of functionality to ensure that customers stay in a queue by keeping them well informed, providing estimated wait time messaging and delivering continuous position in queue updates.