SVL Maintenance provides the highest level of technical support to ensure trouble-free operation of interaction recording and advanced contact centre applications.
With extensive experience of installing and maintaining a wide range of multimedia interaction recording, quality management, interaction analytics, workforce management and real-time solutions, we endeavour to exceed expectations for every support engagement.
SVL Maintenance has a flexible, responsive and proactive approach to delivering the highest level of service to customers and technology partners alike. The fact that we support over 90% of our customers on full maintenance contracts is a clear demonstration of our commitment to service excellence.
Whether you are implementing a new NICE platform or looking for a better way to support an existing system, we have the experience, resource and expertise to ensure its trouble free operation.
SVL Maintenance's 24/7 Service Desk resolves over 95% of the calls received without vendor support using a combination of telephone, remote and onsite support.
SVL Maintenance provides software maintenance, training, onsite maintenance, installations and upgrades – all of which can be carried out during hours that minimise business disruption. We also offer proactive service management solutions such as capacity and availability management, system health checks, onsite service visits and regular service review meetings covering support and system performance.