BCW Group has installed a robust and reliable platform that records all calls across multiple contact centres to streamline the recovery process, speed up the dispute resolution process and enable the delivery of a first class customer service.
Blog, Industry Insights
5 Years of Transformation: Richard’s Journey
Blog, Industry Insights, Technology and Tools
Workforce Engagement Management: The Key to Retaining Top Talent in Your Contact Centre
Blog
Unveiling our brand new site and a refreshed look
Industry Insights
2023: A brand new challenge
Industry Insights
Controlling Contact Centre costs at this critical time
Cloud Adoption
Not everyone is ready to make a full transition into the world of being cloud adopted
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