WATCH THIS SPACE – SVL REVOLUTIONCLOUD IS COMING!
Moving contact centre applications to the cloud is not new and many suppliers have introduced hosted services which they claim offer the power of traditional premise-based solutions without the ongoing infrastructure and support costs. However, early adopters have often discovered this is not the case with 'lite' versions that fail to meet all their operational requirements.
As one of the UK's most experienced providers of contact centre solutions, SVL Business Solutions is launching a new solution - SVL RevolutionCloud - which eliminates the limitations of these early systems by providing the same high level of functionality as premise-based systems.
FIND OUT MORE
SVL RevolutionCloud is being launched at two forthcoming events:
27th September - The Institute of Directors, Pall Mall, London.
4th October - The Institute of Directors, Library of Birmingham, West Midlands
If you would like to attend, please click here
WHAT IS REVOLUTIONCLOUD?
RevolutionCloud is a flexible and modular hosting platform for SVL’s Contact Centre-as-a-Service solution and provides a flexible alternative to on-premise telephony.
We also offer a full hosted suite of WFO applications including Call Recording, Quality Management, Interaction Analytics and Workforce Management. By offering this suite as a hosted service, organisations can easily scale up and down without capital expenditure with guaranteed superior quality of service and uptime, strict SLAs and the best in enterprise-level technology. RevolutionCloud also offers full PCI Compliance and the ability to de-scope with our Level 1 PCI DSS environment.
It also provides a more cost effective way to acquire and use stand-alone contact centre applications from some of the world’s leading technology suppliers regardless of the brand of call recording equipment currently used.
A full reporting suite, including wallboards, interaction recording and performance management, enables organisations to closely and accurately monitor agent activities and ensure the highest level of customer service is delivered at all times.