Unrivalled suite of Technologies

NICE offer and unrivalled suite of technologies that are at the cutting-edge of contact centre software. The quality of the product is globally renowned and SVL offer Enterprise clients, Blue Light organIsations, outsourced Contact Centres and business across over sector the very best systems design, installation, maintenance and training in NICE products.  

From SMB to Enterprise

Liquid Voice have bespoke solutions that are designed for both the SMB market all the way up to Enterprise products. 

Specialisms also include voice recording, workforce optimisation, interactions analytics and a range of add-ons. 

Humanise the Workforce

SVL is a partner of Calabrio (formerly Telopti)an international company, pioneering powerful workforce management (WFM) software. 

Their advanced automation supports great customer experiences and boosts operational profitability. Calabri is on a mission to Humanise the Workplace. 

Gala Technology

Founded in 2015, Gala Technology are the development team behind our multi-award winning ‘Card Not Present’ payment solution, SVL SecurePay

They have developed a cloud platform that is globally accessible and enables merchants and organisations of all shapes and sizes to take secure, authenticated and PCI DSS compliant payments without across numerous channels,

ATMOSO

Atmoso is a channel-only provider of one of the most powerful and resilient cloud platforms in the UK.

Their robust portfolio of services, from hosted desktops and servers to cloud telephony and contact centre technology, can empower businesses of all sizes to move away from pricey on-site hardware towards an efficient, scalable and hugely cost-saving future in the cloud

Agile Business Process

Agile is recognised by analysts as one of the top players in the Business Process Management (BPM) and Robotics (RPA) markets in Europe and this partnership will further expand the reach of their expertise in the UK and Ireland Contact Centre market.

SVL has developed an expertise in automation over the last decade, but this partnership will make SVL and Agile one of the leading providers in the market.

INSPIRE CUSTOMER CONTACT PARTNERSHIP

Inspire Customer Contact Partnership is a UK company who specialise in resource planning, actionable insight, speech & text analytics and developing operational excellence.

Inspire is a consultancy who offer real expertise in resource planning and operational excellence based upon analytics and management information distilled to create measurable results.

Their expertise will complement the work that SVL already undertakes and this partnership will further expand the reach of their expertise in the UK and Ireland Contact Centre market.

THE MODULAR ANALYTICS COMPANY

Since inception, The Modular Analytics Company has gained traction by offering low to market consultancy packages and outputs that are highly optimal, all the while doing so in an approachable and collaborative manner.

Wishing to distill best practices within data, analytics and transformation, T.M.A.C transform them into modular, scalable and, ultimately, bespoke plans for each client.