Calabrio ONE: A true cloud solution

Automated planning, increased employee engagement, and enhanced customer experiences. Just some of the business outcomes that SVL supports you to achieve with Calabrio ONE.

Why We Love Calabrio ONE

Truly Responsive

Integrate Calabrio with your other existing platforms, roll out quickly, update instantly and scale with your needs in real time.

Time-Saving Automation

Leverage Calabrio ONE’s AI and machine learning to automate time-consuming scheduling and planning tasks.

Lower TCO

Reinvent your digital infrastructure and workforce engagement capabilities, without a massive capital investment.

Usable Data

Get visibility of trends and insights from across your business to uncover areas for growth and improvement.

Safe and Secure

Know that your data is secure and your business is protected.

Increase Engagement

Give your agents more autonomy at work, and the ability to manage worklife balance.

Truly Responsive

Integrate Calabrio with your other existing platforms, roll out quickly, update instantly and scale with your needs in real time.

Time-Saving Automation

Leverage Calabrio ONE’s AI and machine learning to automate time-consuming scheduling and planning tasks.

Lower TCO

Reinvent your digital infrastructure and workforce engagement capabilities, without a massive capital investment.

Usable Data

Get visibility of trends and insights from across your business to uncover areas for growth and improvement.

Safe and Secure

Know that your data is secure and your business is protected.

Increase Engagement

Give your agents more autonomy at work, and the ability to manage worklife balance.

Make the most of Calabrio ONE with SVL

Digital Transformation Support

Our team provides the expertise and technical know-how to help you embrace digital transformation. With products like Calabrio ONE and 55+ years of working with contact centres, we offer a safe pair of hands.
Wider CCaaS Solutions

Calabrio integrates with a range of market leading CCaaS solutions. We’ll advise you on the relevant integrations for your needs, and support you with successful deployment and ongoing management.
Proactive Approach

We offer regular catch ups with our team so you can check in with an expert, learn about new features, and ensure you’re using Calabrio to its full capability.
A True Cloud Platform

Calabrio ONE allows you to manage interaction recording, quality management, analytics and data intelligence, performance coaching and workforce management in one place.
Calabrio Consultants

With in-depth experience of Calabrio ONE and its many uses and benefits, the SVL team genuinely cares about helping you get the most out of the platform.
Dedicated WEM Practice

To add extra value for our customers, SVL hosts networking and events including speakers, round table discussions and best practice sharing sessions on hot topics in the contact centre WEM space.

The business case for Calabrio ONE

1 billion calls recorded annually

2.25M

Over 2.2 million agents using Calabrio ONE

7000

Calabrio ONE customers

Talk to a WEM expert today

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Discovery

Our team of specialists help to uncover your business needs, and define a bespoke solution based on your unique challenges and requirements.

Implementation

We ensure the smooth roll out of your new solution. This includes carefully planning the implementation with you to ensure minimal business disruption.

Onboarding

We’re here to help you maximise your investment. We train your people on the new solution so they can use it to its full effect.

Ongoing Support

SVL continue providing added value through our managed service, giving you access to expert advice, guidance on system enhancements and prompt  issue resolution.