It does seem a lot to ask one person to take on such a huge task. […]Read More
The impact of Credit Card fraud on the UK & Ireland Contact Centre Industry during this Coronavirus Pandemic and beyond.
Stay home. Stay safe. Stay secure. An online event. Thursday 21st May 11amRead More
It is very sad to think that people would take advantage during what will be a […]Read More
Our Analytics specialist Rohan Newton outlines 6 straight-forward steps any contact centre can take to protect the most vulnerable.Read More
Capturing what is said in a personal, face-to-face conversation is crucial for good customer service and for legal compliance purposes. If you work in finance, utilities, healthcare or anywhere you give 1-2-1 advice, we have an app that can record and analyse every conversationRead More