No-one bigger than the team

Our Business Development Manager, Lee Sheard, compares his experiences coaching in youth football with good planning and practice in the workplace.

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12th March 2019

The Art of Solution Selling

Anne Holmes, Account Director at SVL, talks about the Art of Solution Selling in the world of Contact Centre Technology.

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5th March 2019

It’s good to talk

Our Business Development Manager Debbie Bicker would like to talk to Telecommunications and I.T. companies across the UK.

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8th February 2019

Data Integrity and Digital Transformation

In a recent article, Deloitte talked about 4 key areas for digital contact centre evolution. Of greatest interest is their reference to the “post-digital era”. The fact that one of the “Big 4” is openly looking beyond digital automation to an era where better-informed agents work with the latest technologies is refreshing. The line that […]

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4th February 2019

2019 – A big year

Our Director Peter Gough, looks into his crystal ball and predicts the future for the contact centre industry and talks about how business is developing for SVL in 2019.

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19th December 2018

Listen to our latest webinar: Engaging with your human workforce in a digital workplace

On Wednesday 5th December, we held our latest webinar, Engaging with your human workforce in a digital workplace.  The subject matter specialists for this webinar were Donna Baxter, Workforce Planning Specialist for SVL Business Solutions, Ben Willmott,  Customer Lifecycle Manager at Teleopti and the event was hosted by Anne Holmes from SVL. To support the event there was a Twitter […]

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11th December 2018

Please take action – PCI SSC guidance changes

For the first time in over seven years, the Payment Card Industry Security Standards Council (PCI DSS) have updated their guidance document. They have strongly reiterated their advice about the risk to businesses and contact centres who continue to use “Pause and Resume” methods for processing telephone card payments. Updated guidelines clearly state that removing […]

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5th December 2018