Glasgow

Event: The future of Employee Engagement

SVL Business Solutions, in conjunction with NICE, is hosting an industry event in Glasgow to discuss future of Employee Engagement in Contact Centres.

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8th May 2019

Pubs, Clubs and Automation

The new Head of our Workforce Management Consultancy, Richard Abdy, talks about the changes he has seen in Contact Centre planning over the last 20 years.

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25th March 2019

Have recorder: will travel

Steven Perrins talks about the World of Compliance Huge efforts have been made to record, analyse and improve every interaction that comes into a contact centre, but what about the client meetings that take place remotely/face-to-face? We have the solution.

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20th March 2019

No-one bigger than the team

Our Business Development Manager, Lee Sheard, compares his experiences coaching in youth football with good planning and practice in the workplace.

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12th March 2019

The Art of Solution Selling

Anne Holmes, Account Director at SVL, talks about the Art of Solution Selling in the world of Contact Centre Technology.

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5th March 2019

It’s good to talk

Our Business Development Manager Debbie Bicker would like to talk to Telecommunications and I.T. companies across the UK.

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8th February 2019

Data Integrity and Digital Transformation

In a recent article, Deloitte talked about 4 key areas for digital contact centre evolution. Of greatest interest is their reference to the “post-digital era”. The fact that one of the “Big 4” is openly looking beyond digital automation to an era where better-informed agents work with the latest technologies is refreshing. The line that […]

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4th February 2019