Living in the New Norm – recording of our online event
A panel of Workforce Management and Planning experts from the Contact Centre Industry discuss how planning for a return to work post Covid-19 turned out in reality
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Getting over your fear of the Cloud – Thursday 20th August 11am – 12 noon
Debunking many of the myths around moving to "the Cloud" Rohan Newton and Paul Gray from SVL are delighted to be joined, in a truly international event, by Olivia Nowakowski from NICE inContact in Ohio and Justin O'Brien , Regional Vice President from NICE inContact from Texas.
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Accelerating a smarter future using automation. Recording of the event
Automation could well be the stimulus to accelerate recovery and growth in the Contact Centre Industry in 2020. Hear from Industry Experts.
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The why, what and how of a coaching approach. Thursday 18 June – 11am to 12 noon
In the latest in the SVL Homeworking Series, Richard Abdy from SVL and Nicola Callan from Boost HR. discuss the crucial role of coaching in enhancing operational culture.
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Planning for the new norm. An online event. Thursday 4th June 11 am – 12 noon
A panel of Workforce Management and Planning experts from the Contact Centre Industry discuss planning for returning to work post Covid-19
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The impact of Credit Card fraud on the UK & Ireland Contact Centre Industry during this Coronavirus Pandemic and beyond.
Stay home. Stay safe. Stay secure. An online event. Thursday 21st May 11am
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How Employee Engagement can help to maintain good mental health in the workplace
Well-being in changing times. An online event. Thursday 14th May 11am
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Listen to our latest webinar: Engaging with your human workforce in a digital workplace
On Wednesday 5th December, we held our latest webinar, Engaging with your human workforce in a digital […]
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