Highlights of our first WFM/EEM conference

Highlights of our first WFM/EEM conference

Anne Holmes talks about our first Employee Engagement/WFM networking event, held on 22 May in Glasgow. A large audience heard speakers from EE, NICE, SVL and Student Loans Company talk about the future of EEM/WFM and lead discussions.

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Pubs, Clubs and Automation

Pubs, Clubs and Automation

The new Head of our Workforce Management Consultancy, Richard Abdy, talks about the changes he has seen in Contact Centre planning over the last 20 years.

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It’s the people who count

It’s the people who count

Anne Holmes, our Account Director, talks about the importance of building long-term relationships in the complex world of Contact Centre Software.

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