Planning for the new norm. An online event. Thursday 4th June 11 am – 12 noon
A panel of Workforce Management and Planning experts from the Contact Centre Industry discuss planning for returning to work post Covid-19
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How Employee Engagement can help to maintain good mental health in the workplace
Well-being in changing times. An online event. Thursday 14th May 11am
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A True Workforce Management & Employee Engagement Practice
His thoughts on his first year at SVL by the Head of our Workforce Management Consultancy Richard Abdy
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Employee Engagement Conference – December 2019
On the 4th December we hosted our second conference of 2019. For this event we were delighted to be supported by our partners, Teleopti (Calabrio)
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Employee Engagement Conference Glasgow in partnership with Teleopti
Following the great success of SVL’s last networking event in May, we will continue our theme […]
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Highlights of our first WFM/EEM conference
Anne Holmes talks about our first Employee Engagement/WFM networking event, held on 22 May in Glasgow. A large audience heard speakers from EE, NICE, SVL and Student Loans Company talk about the future of EEM/WFM and lead discussions.
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Pubs, Clubs and Automation
The new Head of our Workforce Management Consultancy, Richard Abdy, talks about the changes he has seen in Contact Centre planning over the last 20 years.
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It’s the people who count
Anne Holmes, our Account Director, talks about the importance of building long-term relationships in the complex world of Contact Centre Software.
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Workforce Management improves performance – guest blog
In this week’s guest blog, Ben Willmott from our partners Teleopti explains how to leverage the […]
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