SVL Small Business Consultancy
SVL has built an extensive pedigree of working with the small-to-medium business and charitable sector over the last 50 years.
Today, the consultancy and support we can offer the SMB market and Third Sector has never been more useful or relevant. The law is stringent, particularly in the area of Payment Card Compliance, regardless of the size of your organisation.
In the last 12 months we have seen the introduction of General Data Protection Regulations (GDPR), adding pressure onto existing requirements on the storage of legacy data which can include voice calls, emails, multimedia conversations dating back many years.
Aside from legal requirements, organisations need to record calls for quality assurance purposes, to review customer complaints and to help with the training of staff. The ability to save these calls, search through them and even transcribe
This support need not be outrageously expensive. In the area of transcription, for instance, our service can be cost-effectively deployed on a monthly subscription basis according to the number of agents or hours of recordings reviewed. No flat fee involved.
Our main areas of support for smaller organisations include:
- Voice recording.
- PCI (Payment-card industry) compliance.
- PCI enabled SIP.
- Transcription services.
- Cloud-based Telephony
- Customer Surveys.
We invite you to contact Debbie Bicker our SMB specialist for an informal chat and review of your current needs.