Contact Centre Applications
SVL Business Solutions provides a complete range of value added contact centre applications to optimise performance and operational efficiency while achieving compliance with market regulations and internal policies.
When deployed efficiently, these advanced contact centre applications enable organisations to maximise the value of interactions in real-time, optimise agent performance and increase customer satisfaction.
These applications include:
- Interaction Analytics
- Quality Management
- Real-time Process Optimisation Solutions
- Workforce Management
If you would like to arrange for one of our experienced Account Directors to discuss our contact centre applications, please contact Michelle Martin on 01355900000.