If you don't measure it, you can't manage it
Developed by SVL Business Solutions, SmartVoice ViewPoint is a customer satisfaction monitoring and assessment solution that enables organisations to measure and analyse what customers think of their products and services. It demonstrates to customers that you are serious about improving the service they receive
Using automated telephone, SMS, email and web surveys, it provides an easy, cost-effective way of gaining instant, accurate feedback from customers, employees and stakeholders. Callers agreeing to participate are transferred to the automated SmartVoice ViewPoint service to answer a set of pre-defined questions including 'free speech' comments.
All responses are transferred immediately to the secure SmartVoice ViewPoint web portal where powerful and intuitive analysis tools provide real-time insight and analysis, enabling organisations to rapidly respond to improve the customer experience.
SmartVoice ViewPoint is available as a premise-based or fully hosted service with low monthly costs based on the number of surveys conducted.