Interaction Analytics

Interaction Analytics applications from SVL Business Solutions enable contact centres to extract insights from telephone calls, emails, social media, web and online chat sessions to enhance customer interactions and deliver business improvements.

Interaction Analytics, or Speech analytics, is the process of analysing recorded calls to gather information that brings structure to customer interactions and exposes information buried in contact centre applications.

SVL Business Solutions is uniquely experienced to help organisations extract the maximum benefit from this technology and provides on-premise or hosted workforce management solutions.

We have partnerships with global leaders in Speech Analytics including Nexidia Analytics, an offering from our partners at NICE and Liquid Voice Analytics, which includes Automated Speech Transcription, which enhances the ability of contact centres and control rooms to locate and replay recordings for dispute resolution, compliance and quality management applications.

If you would like to have an informal chat about our Interaction Analytics, please contact Rohan Newton on 01355900000.

Contact Centre Applications Brochure

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