SVL Business Solutions enables organisations to turn insight into performance and focus on meeting overall contact centre objectives.
NICE Performance Management enables staff to perform at optimum levels, automates time-consuming reporting tasks and gives managers more time to manage.
Data can be consolidated for individual agents, teams or the whole contact centre and performance levels measured against clearly defined goals. This helps staff understand expectations and creates an enterprise-wide culture of performance accountability
With pre-built metrics, key performance indicators (KPIs), dashboards, scorecards and reports, NICE Performance Management is quick and easy to deploy to realise a rapid return on investment.