Quality management enhances customer satisfaction, improves agent effectiveness, optimises contact centre processes and helps reduce costs.
SVL Business Solutions provides a range of Quality Management tools that deliver essential business insights to improve operational efficiency and ensure compliance with both internal procedures and regulatory processes.
Our advanced and affordable solutions enable the delivery of the best customer service in organisations of every size, from the largest contact centres to branch office and SMB operations.
We have 2 specific solutions available;
SVL Business Solutions provides both on-premise or hosted systems.
For further information on our Q.M. solutions, please contact Michelle Martin on 01355900000.