NICE Desktop Process Management

Intelligently extract information from any data source, including dynamic real-time screens, and automate data entry to ensure pre-defined workflows are followed.

NICE Desktop Process Management accurately forecasts resource needs, increases performance and efficiency whilst ensuring compliance with regulatory requirements and internal policies.

It captures and analyses the desktop application usage of employees enabling accurate processing times to be calculated even when handling concurrent workflows. Integration with NICE Back Office Workforce Management provides further insight into employee schedule adherence and desktop application usage.

NICE Desktop Process Management includes a Desktop Work Tracker that enables employees to report on their off-work activities, fully integrated with the adherence module in NICE Workforce Management and with NICE Performance Management.

What is more, a Real-Time Activity Monitoring Development Kit allows business analysts and business intelligence specialists to create any sort of report based on the desktop data collected, through a licensed professional services offering.

Real Time Solutions Brochure

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