Robotic Process Automation
Optimise back office resources to deliver significant cost savings
Routine tasks that demand accuracy and speed are often clerical, time-consuming and error-prone. This can be a major cause of frustration for employees and a waste of precious resources.
NICE Robotic Automation provides a perfect solution for these routine back office and contact centre processes. Installed on virtual servers, it handles end-to-end processes, quickly and accurately performing any task which the human user would otherwise do manually.
It allows contact centres to:
Optimise Resources – Frees up employees for more productive tasks activities. By focusing on decision-making and customer service that can't be automated, employees are more efficiently employed and feel more professionally engaged.
Reduce costs – Automating workflow processes enables administrative costs to be reduced immediately and no additional back office resources are required, delivering a rapid ROI.
24/7 Productivity - NICE Robotic Automation works around the clock, on nights, weekends and public holidays – without needing tea breaks.
Speed - NICE Robotic Automation is 4-5 times faster than a human giving faster turnaround for customer requests and significantly improved SLAs.
Accuracy - Routine processes are completed error-free, every time so you don't need to worry about making corrections.
From start to finish, NICE Robotic Automation takes over all the steps you designate, freeing your busy personnel and increasing efficiency.
How does robotic process automation work?
A central management module oversees the queuing of tasks, monitors process completion and system livelihood, and allocates robotic resources according to need at any given time.
- Automate anything, from any source - imitate any desktop activity such as log-in/ out of applications, field entry, copy and paste, template auto-fill, calculations and more. It integrates with all third-party systems including CRM, billing, homegrown or Citrix applications
- Allocate resources - tasks are pulled from a queue according to request status and the robotic resources needed
As your enterprise grows, you can scale up the power of Robotic Automation to match your changing needs.
Our built-in watchdog mechanism ensures system uptime.
Monitoring and alerts
Robotic Automation tracks transaction successes and failures, the number of transactions and wait times. It provides alerts if manual supervisor involvement is required.