As the Coronavirus (COVID-19) virus continues to spread globally, we at SVL would like to assure you that we and are taking all necessary steps to ensure that we can continue to provide our usual high levels of service across our customer and partner base.

During the last influenza pandemic in 2009, SVL developed and implemented a Pandemic Preparedness Plan.  We have continued to maintain that plan periodically in recent years and, as a result, are in the fortunate position that we have been able to take any required actions swiftly to ensure full business continuity.

Our Pandemic Response Team (PRT) was established in advance of COVID – 19 being declared a pandemic by the World Health Organisation (WHO) and the team have been meeting every day to discuss the situation. 

All office and home-based staff have been kept fully updated regarding the situation and advised of best practices and precautionary measures they must take as the situation unfolds. One decision we have already taken is that all travel for staff has been strictly limited and undertaken only when absolutely necessary. 

As of today (16th March 2020) we have decided to invoke our Homeworking plan. Staff across each function in SVL have been fully-equipped and will now operate from their own homes to help reduce the spread of the virus.  Our staff have been advised to minimise their outside activities, as much as possible, to mitigate risk and keep them safe. 

Providing a first class service is, and always will be, our priority at SVL and we would like to assure you that this will not change during these challenging times. 

If you need our help and support, please continue to contact us in the usual manner and via your usual channels.  If you have a critical support case then please continue to call us on 01355 900000 (or on our new additional main contact number 0800 048 9655) or use our website https://www.svlbusinesssolutions.com/service/24-7-fault-reporting/

As per our recent publications across our Social Channels, we are here to advise and help with anything pertaining to your own organisation.  We have a fantastic team of experts and some really great partners so if you would like to speak to us for anything at all, please don’t hesitate to get in touch.


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