Event: The future of Employee Engagement

SVL Business Solutions, in conjunction with NICE, is hosting an industry event in Glasgow to discuss future of Employee Engagement in Contact Centres.

On Wednesday 22 May, speakers from SVL, NICE, EE and the Student Loans Company will present key trends and practical solutions for Employee Engagement and Workforce Management.

Speakers will cover key topics such as:

  • Humanising the Contact Centre.
  • ‘How do I do one more thing to help?’- pushing boundaries of current WFM technology for Employee Engagement.
  • The future of Employee Engagement.

This event is free to both Contact Centre and planning professionals and lunch will be provided at the end of morning. The day ends with networking until around 2pm.

Please use this link to register

8th May 2019

Pubs, Clubs and Automation

The new Head of our Workforce Management Consultancy, Richard Abdy, talks about the changes he has seen in Contact Centre planning over the last 20 years.

25th March 2019

Have recorder: will travel

Steven Perrins talks about the World of Compliance Huge efforts have been made to record, analyse and improve every interaction that comes into a contact centre, but what about the client meetings that take place remotely/face-to-face? We have the solution.

20th March 2019

No-one bigger than the team

Our Business Development Manager, Lee Sheard, compares his experiences coaching in youth football with good planning and practice in the workplace.

12th March 2019

The Art of Solution Selling

Anne Holmes, Account Director at SVL, talks about the Art of Solution Selling in the world of Contact Centre Technology.

5th March 2019

It’s good to talk

Our Business Development Manager Debbie Bicker would like to talk to Telecommunications and I.T. companies across the UK.

8th February 2019


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