Event: The future of Employee Engagement

SVL Business Solutions, in conjunction with NICE, is hosting an industry event in Glasgow to discuss future of Employee Engagement in Contact Centres.

On Wednesday 22 May, speakers from SVL, NICE, EE and the Student Loans Company will present key trends and practical solutions for Employee Engagement and Workforce Management.

Speakers will cover key topics such as:

  • Humanising the Contact Centre.
  • ‘How do I do one more thing to help?’- pushing boundaries of current WFM technology for Employee Engagement.
  • The future of Employee Engagement.

This event is free to both Contact Centre and planning professionals and lunch will be provided at the end of morning. The day ends with networking until around 2pm.

Please use this link to register

8th May 2019

Have recorder: will travel

Huge efforts have been made to record, analyse and improve every interaction that comes into a contact centre, but what about meetings that take place remotely/face-to-face? We have the solution.

1st July 2019

Something you know, something you have, something you are. Ready for Sept 14th?

Our Consultant Rohan Newton outlines the impact of the new Strong Customer Authentication law which comes into place on 14 September 2019

24th June 2019

Highlights of our first WFM/EEM conference

Anne Holmes talks about our first Employee Engagement/WFM networking event, held on 22 May in Glasgow. A large audience heard speakers from EE, NICE, SVL and Student Loans Company talk about the future of EEM/WFM and lead discussions.

28th May 2019

Pubs, Clubs and Automation

The new Head of our Workforce Management Consultancy, Richard Abdy, talks about the changes he has seen in Contact Centre planning over the last 20 years.

25th March 2019

No-one bigger than the team

Our Business Development Manager, Lee Sheard, compares his experiences coaching in youth football with good planning and practice in the workplace.

12th March 2019


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