SVL Business Solutions, in conjunction with NICE, is hosting an industry event in Glasgow to discuss future of Employee Engagement in Contact Centres.
On Wednesday 22 May, speakers from SVL, NICE, EE and the Student Loans Company will present key trends and practical solutions for Employee Engagement and Workforce Management.
Speakers will cover key topics such as:
- Humanising the Contact Centre.
- ‘How do I do one more thing to help?’- pushing boundaries of current WFM technology for Employee Engagement.
- The future of Employee Engagement.
This event is free to both Contact Centre and planning professionals and lunch will be provided at the end of morning. The day ends with networking until around 2pm.
Please use this link to register https://www.eventbrite.com/e/the-future-of-employee-engagement-glasgow-event-tickets-61150457665
Our Consultant Rohan Newton outlines the impact of the new Strong Customer Authentication law which comes into place on 14 September 2019READ MORE
Anne Holmes talks about our first Employee Engagement/WFM networking event, held on 22 May in Glasgow. A large audience heard speakers from EE, NICE, SVL and Student Loans Company talk about the future of EEM/WFM and lead discussions.READ MORE