Experiences Archive

About Us
The Team
Our team is the most important part of SVL.
Company History
JT Sinclairs has been serving the needs of the UK since 1967.
Our Clients
We have a rich and varied client list across multiple sectors.
Partners
Our partners are key to our business.
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Products
Interactions Recording & Quality Management
Omni-channel recording and quality management for enterprise customers, branch offices & SMB via Smarter Cloud.
Analytics
We are industry leaders in speech, content and all interactions analytics, partnering with top vendors in the marketplace with cloud-based solutions.
Workforce Management and Employee Engagement
Our cloud-based WFM solutions proactively deliver customer-winning service at the lowest possible operating cost.
Compliance and Fraud Prevention
Enhance your protection with SVL’s extensive product range. Powered by SOTPay and available in the secure cloud.
Automation
Turn insights into immediate business impact with next-best-action recommendations and process automation. Cloud-based or on-premise.
Cloud
Moving to the cloud brings additional privacy, efficiency and brings a reduction in ongoing infrastructure and support costs.
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Company History

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Service & Support
Solutions Design Consultancy
Solutions Design and Architecture team provide an invaluable function and are an integral part of every customer journey.
SVL Consultancy
Large and small organisations maximise efficiency & value from the deployments of our advanced multi-media applications.
SVL Maintenance
We have extensive experience of installing and maintaining a wide range of multimedia real-time solutions.
Training
Our certified Contact Centre Trainers have a wealth of knowledge gained from working with clients across diverse market sectors.
Report a Fault – SVL Service Desk
Should you have any issues relating to your installed system, please report these to the SVL Maintenance Service Desk.
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The Team

Company History

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Experience
Financial Services
We help UK Financial Services contact centres invest in web chat, analytics and customer authentication technology.
Housing Associations
Our software solutions integrate with all major Housing Association systems.
Outsourced Contact Centres
Helping outsourcers gain a real financial advantage.
Blue Light and Community Care
50 years providing interaction and compliance recording solutions for public safety contact and control centres.
Public Sector
SVL is a trusted partner of Councils and Public Sector bodies across the UK.
Retail & Travel
From simple on-line payments to supporting global contact centres.
Small and Medium-sized Business
SMB clients are at the very heart of our business.
Explore SVL
The Team

Company History

Our Clients

News

Contact
News

Outsourced Contact Centres

Helping outsourcers gain a real financial advantage.

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Small and Medium-sized Business

SMB clients are at the very heart of our business.

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Retail & Travel

From simple on-line payments to supporting global contact centres.

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Public Sector

SVL is a trusted partner of Councils and Public Sector bodies across the UK.

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SVL currently supports over 25 Blue Light/NHS organisations plus in the region of 150 social care providers in the UK and Ireland. We provide approximately 15,000 recording channels and support 3,000 WFM users.

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Housing Associations

Our software solutions integrate with all major Housing Association systems.

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Financial Services

We help UK Financial Services contact centres invest in web chat, analytics and customer authentication technology.

Learn More

Explore SVL

Explore SVL

Explore SVL

Explore SVL

Outsourced Contact Centres

Small and Medium-sized Business

Retail & Travel

Public Sector

Blue Light and Community Care

Housing Associations

Financial Services