Public Safety Solutions | Investigation & Public Safety Consultancy

A trusted blue light partner for over 50 years

When SVL was founded, over 50 years ago, its first job was to provide a mobile recording solution for the Police in 1967.

In the next century, we provide Police, Ambulance and Fire Services a broad range of public safety and security solutions

Our wide range of support includes recording and monitoring calls, offering workforce management solutions to control centres and harvesting legacy data from a range of redundant systems.

We have access to software that provides 360-degree insight before, during and after events with real-time information and intelligence to improve situational awareness and speed up response.

NICE Inform

NICE Inform is a platform comprised of modular applications for incident information management that can run over traditional and IP-based networks.

Inform records multimedia interactions between the public, control rooms and first responders, and can automatically collect CAD incident data.

All captured incident information is synchronised with call, radio, text-to-911 and console screen recordings and put into context to help you improve investigations, policy compliance and employee performance.

Our clients include

Switch from Airwave technology using DCS and plans for ESN

All emergency services have been using the Airwave digital radio system for all its critical operational communications since its introduction as part of the national project in 2009. Airwave is mainly used as the primary communications bearer for all emergency responders, officer radios and all centralised 999 equipment.

Airwave users can now migrate to DCS (Dispatch Communications Server) as a new viable alternative and SVL are currently working with a number of Blue Light organisations to speed this process before the interfaces that provide the communication between control rooms and Airwave will reach the end of their serviceable life or are scheduled to be withdrawn from service.

In the longer term, The Home Office is leading a cross-government programme to deliver the new Emergency Services Network (ESN) critical communications system. This will completely replace the current Airwave service used by the emergency services in Great Britain (England, Wales and Scotland) and transform how they operate. It is planned that this will lead to the complete shutdown of Airwave by the end of 2026.

SVL partner with Blue Light organisations across the UK

Supporting our partners in Community Care

We are proud to work with a range of partners to provide support for people who have assisted living requirements.

We supply and support companies such as Jontek and Tunstall who provide an invaluable service to people who are cared for in their homes or receive some sort of assisted living.

From recording calls in their control centres, to assisting with a range of software, legacy data. workforce management and support issues. SVL is a pro-active partner of the care community.

Download our Legacy Data EBook for Public Safety and Community Care

We are delighted to offer you a free copy of our Legacy Data Ebook guide for Public Safety, Blue Light and Community Care organisations. Police, Fire, Ambulance, NHS and Community Care organisations, by law, have been required to store a plethora of data for legal and compliance purposes for decades, and this guide outlines best practice in storing and searching this vital information. Please complete this form and a pdf copy of the guide will be sent to your work email.

Community Care Partners

We are proud to partner In-home Healthcare and assisted living organisations such as Jontek and Tunstall to provide communication systems that keep families safe.

Channel Partners

Public Safety Consultancy

We are the UK’s most experienced consultant to public safety contact centres. From Interactions and quality management, to WFM and interactions analytics, our technical experts will give you valuable advice.

Lee Sheard

Talk to us

We are here to help you with any enquiries you may have. Please leave your details an we will get back to you quickly. If you need a quote, or just an informal chat with one of our experts to ascertain what you really need. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL can be your trusted partner.