Omni-channel solutions

SVL is a well-respected provider of interaction recording, quality management and analytics solutions for housing association customers across the UK. 

Our clients enjoy our omni-channel solutions covering a wide range of channels including telephone, email, SMS, instant messaging, social media and more. 

Front and back office solutions

For housing association’s we have also developed easy to use front and back office solutions that support faster and more streamlined performance.

This includes the latest technologies that are fully integrated with its interaction recording and business analytics 


As well as integrating with the world’s leading manufacturers of the telephone, SVL platforms dovetail with the most popular CRM systems used by leading housing association suppliers including Capita, Civica, Aareon, Northgate, Documotive and Microsoft.

Flexible Procurement

SVL have procurement models available as either CAPEX or SaaS, offering the client the opportunity to finance their purchase or upgrade in the most viable way. 

Talk to us

We are here to help you with any enquiries you may have. Please leave your details an we will get back to you quickly. If you need a quote, or just an informal chat with one of our experts to ascertain what you really need. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL can be your trusted partner.