Interaction Recording

SVL Business Solutions provides a complete range of interaction and compliance recording solutions for contact centres, financial institutions and public safety organisations.

Our interaction recording solutions meet the needs of enterprise, branch office or small businesses to capture, store and manage voice, text and computer screen activities. These relate to interactions with customers by telephone, chat, email, SMS and radio.

These flexible recording solutions enable organisations to:

  • Comply with legal requirements and internal policies.
  • Monitor the quality of service on offer.
  • Gain valuable insights through analytics, workforce and quality management, customer feedback and PCI compliance applications.

SVL Business Solutions provides on-premise or hosted interaction recording solutions. We can offer you both Nice Interactive Recording Solutions or Liquid Voice Call Recording.

If you would like to arrange for one of our experienced Account Directors to discuss your contact centre’s needs , please contact Pauline Dawson on 01355900000.


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