Liquid Voice Analytics
Deliver the best service with powerful insights from customer interactions
Liquid Voice Analytics, the Liquid Assure enterprise recording solution can be enhanced with Analyse, part of the Smart Interactions suite, to provide high levels of insight into the real-time working practices of individual agents, teams or the whole contact centre operation. It helps understand the real needs of customers and deliver efficiency improvements through enhanced performance and quality.
This web browser-based solution also allows multi-channel recording from email, SMS, social media and more.
Understand the voice of the customer with sophisticated business intelligence
Content Analytics can be added to Liquid Assure to provide additional insight to support improvements in operational efficiency, risk management and revenue generation. It identifies the most important and useful interactions using automatic classification and categorisation, emotion-detection, keyword- and phrase- spotting.
The latest technologies enable interactions to be analysed, providing business intelligence to support improvements in operational efficiency, risk management and revenue generation.
The Liquid Assure Speech Analytics application provides:
• Unlimited search terms
• Key-phrase tagging
• Standardised KPI’s
• Custom metrics
• QM integration
• Risk management
• Real-time processing
If you would like to arrange for one of our experienced Account Directors to discuss your contact centre’s needs , please contact Pauline Dawson on 01355900000.