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2023: A brand new challenge

Rohan Newton looks at the year ahead and pinpoints key areas of interest in the Contact Centre Industry

Controlling Contact Centre costs at this critical time

Debbie Bicker discusses the vulnerabilty of Contact Centres in this current energy-cost driven financial crisis

Not everyone is ready to make a full transition into the world of being cloud adopted

Solutions architect Chris Dardis talks about the ongoing work to transition organisations across to Cloud Technologies.

55 years of SVL

We celebrate 55 years of SVL, the longest serving consultant and supplier to the UK and Ireland's Contact Centre Industry.

The true meaning of CCAAS

Suzanne Brennan talks about the true meaning of CCAAS the impact on our industry.

Always caring for the vulnerable.

Vulnerable customers continue to be of serious concern as 2022 comes to an end. Steven Perrins argues that we must continue to be vigilant as well as legally compliant.

Talking to the person next door.

The globalisation of the Contact Centre industry has meant that a call or message can be diverted to another continent. Redistibuting these calls to a local agent offers many benefits

SVL partners shine in Gartner CCAAS Magic Quadrant

Gartner's CCAAS Magic Quadrant for 2022 has been announced and 2 of SVL's partners have excelled.

SVL confirmed supplier on G-Cloud 13

We are delighted to announce that SVL is a confirmed supplier on the new G-Cloud 13 purchasing framework.