Automation could well be the stimulus to accelerate recovery and growth in the Contact Centre Industry in 2020. Hear from Industry Experts.Read More
In the latest in the SVL Homeworking Series, Richard Abdy from SVL and Nicola Callan from Boost HR. discuss the crucial role of coaching in enhancing operational culture.Read More
On the 22nd May 2020, the second of our Homeworking Series of online events took place. This is a recording of the event, a downloadable slide deck and some information about SVL Securepay, the global award-winning product mentioned in the webinar.Read More
A panel of Workforce Management and Planning experts from the Contact Centre Industry discuss planning for returning to work post Covid-19Read More
The impact of Credit Card fraud on the UK & Ireland Contact Centre Industry during this Coronavirus Pandemic and beyond.
Stay home. Stay safe. Stay secure. An online event. Thursday 21st May 11amRead More
Well-being in changing times. An online event. Thursday 14th May 11amRead More
His thoughts on his first year at SVL by the Head of our Workforce Management Consultancy Richard AbdyRead More