SVL awarded NICE Gold Partner status
SVL have been awarded NICE Gold Partner status in 2021.
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How to combat an inconvenient truth
Rohan Newton talks about how to combat agent stress by the discreet use of analytics.
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SVL partner Softcat to provide solutions for the Public Sector
SVL are delighted to formally become partners of Softcat, who provide a wide range of general and specialist IT solutions and services to public sector organisations through a wide range of government-approved frameworks.
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SVL announces partnership with Decode Cyber Solutions to improve online safety and security and prevent card fraud.
SVL is pleased to announce a formal partnership with Decode Cyber Solutions, a UK company who specialise in cybercrime prevention.
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Wellbeing for Homeworkers Part 2 – keeping your remote staff supported and consistent
In Part 2 of "Wellbeing for Homeworkers" Steven Perrins discusses the support available to staff through automation, and the arrival of a desktop assistant.
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Wellbeing for Homeworkers Part 1 – Agent mental health and vulnerability
Steven Perrins talks about why Contact Centre agent well-being is crucial now homeworking is becoming permanent in the UK and Ireland
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Living in the New Norm – recording of our online event
A panel of Workforce Management and Planning experts from the Contact Centre Industry discuss how planning for a return to work post Covid-19 turned out in reality
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Debbie Bicker – protecting the business, the agent, and the public from fraud
It does seem a lot to ask one person to take on such a huge task. […]
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SVL confirmed supplier on G-Cloud 12
SVL is delighted to be a confirmed supplier on G-Cloud 12, the latest version of the […]
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