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ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience.

ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience.

UK home furnishing retailer ScS have chosen SVL to upgrade their customer experience and contact centre services by providing them with global market leading solution NICE CXOne.

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A new era for Workforce Management

A new era for Workforce Management

As we get to grips with our new working reality, Anne Holmes looks at what happened in the arena of Workforce Management in the last 2 years, and where we are going next.

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<strong>AWS Amazon Connect Customer Networking Event</strong>

AWS Amazon Connect Customer Networking Event

An overview of an outstanding event held in Amazon Development Centre in Edinburgh.

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Secure Trust Bank chooses SVL to upgrade Workforce Management solution

Secure Trust Bank chooses SVL to upgrade Workforce Management solution

SVL is delighted to announce it is upgrading the workforce management (WFM) solution for the award-winning UK retail bank, Secure Trust Bank.

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NICE and SVL partner to expand CXOne usage in UK and Ireland

NICE and SVL partner to expand CXOne usage in UK and Ireland

SVL becomes CXOne reseller partner in the UK and Ireland

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Outsourcing specialist go-centric appoint SVL to provide brand new Workforce Management solution.

Outsourcing specialist go-centric appoint SVL to provide brand new Workforce Management solution.

go-centric are moving to a true enterprise-grade WFM suite to keep pace with the company’s development.

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Cloud Technologies bring a global reach

Cloud Technologies bring a global reach

As SVL continues to support our client's global ambitions, Richard Abdy reflects on how our reach has expanded from the UK and Ireland to across the world.

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Ben Taylor Brett – SVL’s newest apprentice

Ben Taylor Brett – SVL’s newest apprentice

As part of National Apprenticeship Week 2022, we've had a chat with Ben Taylor-Brett, one of our new recruits.

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Planning for the year ahead.

Planning for the year ahead.

As the planning cycle moves into full swing, Richard Abdy outlines 6 main points that anyone faced with a blank sheet should consider.

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