Just about to turn 30

Just about to turn 30

Debbie Bicker reflects upon a 30 year journey in the communications industry. From the Woman's Royal Army Corp to SVL, she shares her thoughts on her journey.

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Have recorder: will travel

Have recorder: will travel

Capturing what is said in a personal, face-to-face conversation is crucial for good customer service and for legal compliance purposes. If you work in finance, utilities, healthcare or anywhere you give 1-2-1 advice, we have an app that can record and analyse every conversation

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Highlights of our first WFM/EEM conference

Highlights of our first WFM/EEM conference

Anne Holmes talks about our first Employee Engagement/WFM networking event, held on 22 May in Glasgow. A large audience heard speakers from EE, NICE, SVL and Student Loans Company talk about the future of EEM/WFM and lead discussions.

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Pubs, Clubs and Automation

Pubs, Clubs and Automation

The new Head of our Workforce Management Consultancy, Richard Abdy, talks about the changes he has seen in Contact Centre planning over the last 20 years.

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No-one bigger than the team

No-one bigger than the team

Our Business Development Manager, Lee Sheard, compares his experiences coaching in youth football with good planning and practice in the workplace.

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