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      JT Sinclairs has been serving the needs of the UK since 1967.

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      We help UK Financial Services contact centres invest in web chat, analytics and customer authentication technology.

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SVL awarded NICE Gold Partner status

SVL awarded NICE Gold Partner status

SVL have been awarded NICE Gold Partner status in 2021.

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How to combat an inconvenient truth

How to combat an inconvenient truth

Rohan Newton talks about how to combat agent stress by the discreet use of analytics.

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SVL partner Softcat to provide solutions for the Public Sector

SVL partner Softcat to provide solutions for the Public Sector

SVL are delighted to formally become partners of Softcat, who provide a wide range of general and specialist IT solutions and services to public sector organisations through a wide range of government-approved frameworks.

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SVL announces partnership with Decode Cyber Solutions to improve online safety and security and prevent card fraud.

SVL announces partnership with Decode Cyber Solutions to improve online safety and security and prevent card fraud.

SVL is pleased to announce a formal partnership with Decode Cyber Solutions, a UK company who specialise in cybercrime prevention.

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Wellbeing for Homeworkers Part 2 – keeping your remote staff supported and consistent

Wellbeing for Homeworkers Part 2 – keeping your remote staff supported and consistent

In Part 2 of "Wellbeing for Homeworkers" Steven Perrins discusses the support available to staff through automation, and the arrival of a desktop assistant.

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Wellbeing for Homeworkers Part 1 – Agent mental health and vulnerability

Wellbeing for Homeworkers Part 1 – Agent mental health and vulnerability

Steven Perrins talks about why Contact Centre agent well-being is crucial now homeworking is becoming permanent in the UK and Ireland

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Living in the New Norm – recording of our online event

Living in the New Norm – recording of our online event

A panel of Workforce Management and Planning experts from the Contact Centre Industry discuss how planning for a return to work post Covid-19 turned out in reality

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Debbie Bicker – protecting the business, the agent, and the public from fraud

Debbie Bicker – protecting the business, the agent, and the public from fraud

It does seem a lot to ask one person to take on such a huge task. […]

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SVL confirmed supplier on G-Cloud 12

SVL confirmed supplier on G-Cloud 12

SVL is delighted to be a confirmed supplier on G-Cloud 12, the latest version of the […]

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PRODUCTS

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