
2023: A brand new challenge
Rohan Newton looks at the year ahead and pinpoints key areas of interest in the Contact Centre Industry
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Rohan Newton looks at the year ahead and pinpoints key areas of interest in the Contact Centre Industry
Read MoreDebbie Bicker discusses the vulnerabilty of Contact Centres in this current energy-cost driven financial crisis
Read MoreSolutions architect Chris Dardis talks about the ongoing work to transition organisations across to Cloud Technologies.
Read MoreWe celebrate 55 years of SVL, the longest serving consultant and supplier to the UK and Ireland's Contact Centre Industry.
Read MoreSuzanne Brennan talks about the true meaning of CCAAS the impact on our industry.
Read MoreVulnerable customers continue to be of serious concern as 2022 comes to an end. Steven Perrins argues that we must continue to be vigilant as well as legally compliant.
Read MoreThe globalisation of the Contact Centre industry has meant that a call or message can be diverted to another continent. Redistibuting these calls to a local agent offers many benefits
Read MoreGartner's CCAAS Magic Quadrant for 2022 has been announced and 2 of SVL's partners have excelled.
Read MoreWe are delighted to announce that SVL is a confirmed supplier on the new G-Cloud 13 purchasing framework.
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