A message to our customers and partners
As the Coronavirus (COVID-19) virus continues to spread globally, we at SVL would like to assure […]
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Contact Centre – 111
SVL is determined to support our Industry during the coming weeks and months.
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Coronavirus – Be vigilant against card payment fraud.
It is very sad to think that people would take advantage during what will be a […]
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Is your Contact Centre Coronavirus ready?
Our contingency planning expert Richard Abdy is willing to help Contact Centres concerned with the impact of Coronavirus.
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How to monitor for vulnerable customers using Speech Analytics in regulated contact centres
Our Analytics specialist Rohan Newton outlines 6 straight-forward steps any contact centre can take to protect the most vulnerable.
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Charity music night to raise funds for local hospice
To help raise funds for a local hospice, our Director, Peter Gough and the talented Studio 32 Theatre Company are putting on “A Night at the Musicals.”
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SVL announces partnership with The Modular Analytics Company to provide contact centre clients with a cost-effective and targeted analytics programme.
SVL announces partnership with The Modular Analytics Company to provide contact centre clients with a cost-effective and targeted analytics programme.
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PCI London 2020
SVL are delighted to be a networking sponsor of the prestigious PCI London event, held in Park Plaza Hotel on Thursday 23rd January 2020
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SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations.
SVL is pleased to announce a formal partnership with Inspire Customer Contact Partnership, a UK company who specialise in resource planning, actionable insight, speech & text analytics and developing operational excellence.
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