UK home furnishing retailer ScS have chosen SVL to upgrade their customer experience and contact centre services by providing them with global market leading solution NICE CXOne.
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As we get to grips with our new working reality, Anne Holmes looks at what happened in the arena of Workforce Management in the last 2 years, and where we are going next.
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An overview of an outstanding event held in Amazon Development Centre in Edinburgh.
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SVL is delighted to announce it is upgrading the workforce management (WFM) solution for the award-winning UK retail bank, Secure Trust Bank.
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SVL becomes CXOne reseller partner in the UK and Ireland
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go-centric are moving to a true enterprise-grade WFM suite to keep pace with the company’s development.
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As SVL continues to support our client's global ambitions, Richard Abdy reflects on how our reach has expanded from the UK and Ireland to across the world.
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As part of National Apprenticeship Week 2022, we've had a chat with Ben Taylor-Brett, one of our new recruits.
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As the planning cycle moves into full swing, Richard Abdy outlines 6 main points that anyone faced with a blank sheet should consider.
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