Just about to turn 30
Debbie Bicker reflects upon a 30 year journey in the communications industry. From the Woman's Royal Army Corp to SVL, she shares her thoughts on her journey.
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Have recorder: will travel
Capturing what is said in a personal, face-to-face conversation is crucial for good customer service and for legal compliance purposes. If you work in finance, utilities, healthcare or anywhere you give 1-2-1 advice, we have an app that can record and analyse every conversation
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Highlights of our first WFM/EEM conference
Anne Holmes talks about our first Employee Engagement/WFM networking event, held on 22 May in Glasgow. A large audience heard speakers from EE, NICE, SVL and Student Loans Company talk about the future of EEM/WFM and lead discussions.
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Pubs, Clubs and Automation
The new Head of our Workforce Management Consultancy, Richard Abdy, talks about the changes he has seen in Contact Centre planning over the last 20 years.
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No-one bigger than the team
Our Business Development Manager, Lee Sheard, compares his experiences coaching in youth football with good planning and practice in the workplace.
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The Art of Solution Selling
Anne Holmes, Account Director at SVL, talks about the Art of Solution Selling in the world of Contact Centre Technology.
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Robotic Process Automation: Keep it simple, stupid!
Our Business Consultant, Rohan Newton, argues that Robotic Process Automation should be kept as simple as possible, in the first instance.
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It’s good to talk
Our Business Development Manager Debbie Bicker would like to talk to Telecommunications and I.T. companies across the UK.
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Data Integrity and Digital Transformation
In a recent article, Deloitte talked about 4 key areas for digital contact centre evolution. Of greatest interest is their reference to the “post-digital era”.
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