In Part 2 of "Wellbeing for Homeworkers" Steven Perrins discusses the support available to staff through automation, and the arrival of a desktop assistant.
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Steven Perrins talks about why Contact Centre agent well-being is crucial now homeworking is becoming permanent in the UK and Ireland
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A panel of Workforce Management and Planning experts from the Contact Centre Industry discuss how planning for a return to work post Covid-19 turned out in reality
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It does seem a lot to ask one person to take on such a huge task. […]
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SVL is delighted to be a confirmed supplier on G-Cloud 12, the latest version of the […]
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2020 has been an exceptional year. SVL has continued to support our NHS and Community Care partners as they have battled Covid19. To add their thanks, our favourite football team, Drighlington Juniors, chose to pay tribute to the NHS in a special way.
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Debunking many of the myths around moving to "the Cloud" Rohan Newton and Paul Gray from SVL are delighted to be joined, in a truly international event, by Olivia Nowakowski from NICE inContact in Ohio and Justin O'Brien , Regional Vice President from NICE inContact from Texas.
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Automation could well be the stimulus to accelerate recovery and growth in the Contact Centre Industry in 2020. Hear from Industry Experts.
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In the latest in the SVL Homeworking Series, Richard Abdy from SVL and Nicola Callan from Boost HR. discuss the crucial role of coaching in enhancing operational culture.
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