News
How it started. How it’s going
Debbie Bicker talks about how our lives have become so much easier and use less resources over the decades, but we don't always follow the same path in the workplace.
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Deliveroo choose SVL to provide Workforce Management solution
SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line food delivery giant Deliveroo.
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SVL awarded NICE Gold Partner status
SVL have been awarded NICE Gold Partner status in 2021.
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How to combat an inconvenient truth
Rohan Newton talks about how to combat agent stress by the discreet use of analytics.
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SVL partner Softcat to provide solutions for the Public Sector
SVL are delighted to formally become partners of Softcat, who provide a wide range of general and specialist IT solutions and services to public sector organisations through a wide range of government-approved frameworks.
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SVL announces partnership with Decode Cyber Solutions to improve online safety and security and prevent card fraud.
SVL is pleased to announce a formal partnership with Decode Cyber Solutions, a UK company who specialise in cybercrime prevention.
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Wellbeing for Homeworkers Part 2 – keeping your remote staff supported and consistent
In Part 2 of "Wellbeing for Homeworkers" Steven Perrins discusses the support available to staff through automation, and the arrival of a desktop assistant.
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Wellbeing for Homeworkers Part 1 – Agent mental health and vulnerability
Steven Perrins talks about why Contact Centre agent well-being is crucial now homeworking is becoming permanent in the UK and Ireland
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