Over the next few months the UK and Ireland Contact Centre Industry will be under unprecedented pressure due to the Coronavirus outbreak.
These are incredibly difficult times for our Contact Centres. New In-building staff rotations and the need, where possible, to ask people to work from home, is creating strategic and operational challenges across the board.
Couple this with an increase in the volumes of calls and interactions, due to self-isolation, and the pressures of key staff being missing for health reasons. We also must also be vigilant to the ever-present threat of cards fraud and opportunistic criminals exploiting vulnerable customers.
We are the UK and Ireland’s longest serving provider of solutions for our Contact Centre Industry and we want to be there to support you, and your teams if you need us, whether you are a client of SVL or not.
What can we offer:
- Advice. We have a team of Account and Project Managers with a wealth of experience who could talk to you about your ongoing issues.
- Our WFM Practice Manager Richard Abdy has offered his services to any Contact Centre putting together a contingency plan.
- Protect your organisation and customers from card-related fraud . Opportunistic criminals will use this period to make fraudulent purchases. During the crisis, we are happy offer our award-winning CNP product with no minimum contract period to help you protect your organisation and vulnerable customers. You can benefit from this protection for as long, or little, a time that you feel you need it.
Most important of all is the safety and health of you, your colleagues and families. Please heed all government advice, stay as safe as possible and look out for the most vulnerable around us.