We are pleased to announce that SVL has signed an agreement that makes us a CXOne reseller partner in the UK and Ireland.

NICE CXone is global leading software that recently merited ‘leader’ status in the 2021 Gartner Magic Quadrant for Contact Centre as a Service (CCaaS) report.

CXone is a cloud-based contact centre platform that manages customer interactions across numerous communication channels. It includes features such as omni-channel routing, workforce optimisation, automatic call distribution (ACD), and interactive voice response (IVR) system.

SVL and NICE have been UK partners for twenty years, NICE’s longest standing partnership in the country.

John Byron, Head of Enterprise Channel – UK & I,said “ We are delighted to bring SVL on-board as a resller partner for CXone. This platform is revolutionising customer journeys as well as the agent and supervisor experience across the globe. With SVL, our goal is to dramatically increase its usage in Contact Centre’s across the UK and Ireland bringing the huge benefits of this market-leading software to everyone”

Peter Gough, Director at SVL, commented “It is a real accolade to become a CXOne reseller partner with our friends at NICE CXone. We have a long-standing relationship with NICE that spans two decades and we support many clients together. Our goal is to expand the reach of CX One across”

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