Accelerating a smarter future using automation. Recording of the event
Automation could well be the stimulus to accelerate recovery and growth in the Contact Centre Industry in 2020. Hear from Industry Experts.
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The why, what and how of a coaching approach. Thursday 18 June – 11am to 12 noon
In the latest in the SVL Homeworking Series, Richard Abdy from SVL and Nicola Callan from Boost HR. discuss the crucial role of coaching in enhancing operational culture.
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The story behind “Stay Safe, Stay Secure, Stay at Home
On the 22nd May 2020, the second of our Homeworking Series of online events took place. This is a recording of the event, a downloadable slide deck and some information about SVL Securepay, the global award-winning product mentioned in the webinar.
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Planning for the new norm. An online event. Thursday 4th June 11 am – 12 noon
A panel of Workforce Management and Planning experts from the Contact Centre Industry discuss planning for returning to work post Covid-19
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The impact of Credit Card fraud on the UK & Ireland Contact Centre Industry during this Coronavirus Pandemic and beyond.
Stay home. Stay safe. Stay secure. An online event. Thursday 21st May 11am
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How Employee Engagement can help to maintain good mental health in the workplace
Well-being in changing times. An online event. Thursday 14th May 11am
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A True Workforce Management & Employee Engagement Practice
His thoughts on his first year at SVL by the Head of our Workforce Management Consultancy Richard Abdy
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A message to our customers and partners
As the Coronavirus (COVID-19) virus continues to spread globally, we at SVL would like to assure […]
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Contact Centre – 111
SVL is determined to support our Industry during the coming weeks and months.
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