Breaking the Stigma
Thursday 18th October is World Menopause Day. The Menopause affects millions of working women across the […]
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Is outbound dialling a dying art?
Having worked in an outbound sales / appointment making role for several years, 10 to be […]
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It’s the people who count
Anne Holmes, our Account Director, talks about the importance of building long-term relationships in the complex world of Contact Centre Software.
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Workforce Management improves performance – guest blog
In this week’s guest blog, Ben Willmott from our partners Teleopti explains how to leverage the […]
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The truth behind the voice
This week has seen two highly publicised incidents where contact centres have refused service to people […]
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The benefits of working with a pre-sales team
There is a huge level of satisfaction and gratification when taking an idea, a simple drawing […]
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Helping save lives
It’s great when you enjoy your job. Even better, though, is when you know the product […]
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Be careful what you say…and type….
Everyone is becoming more aware of security and fraud these days. Be it dodgy texts, e-mails […]
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The Case for Speech Analytics in the Small to Medium Enterprise
Over the last 5 years, advances in technology and the move to the Cloud has made […]
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