The truth behind the voice
This week has seen two highly publicised incidents where contact centres have refused service to people […]
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The benefits of working with a pre-sales team
There is a huge level of satisfaction and gratification when taking an idea, a simple drawing […]
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Helping save lives
It’s great when you enjoy your job. Even better, though, is when you know the product […]
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Be careful what you say…and type….
Everyone is becoming more aware of security and fraud these days. Be it dodgy texts, e-mails […]
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The Case for Speech Analytics in the Small to Medium Enterprise
Over the last 5 years, advances in technology and the move to the Cloud has made […]
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Performance support in Contact Centres – use it or lose it!
Allan Kay, our Training Manager, reflects on the joys and frustrations of implementing a training programme […]
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Peter Gough on NICE
At the recent NICE Interactions Conference in London, SVL Director Peter Gough spoke to the NICE media team […]
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PULL OVER – we’re the Real-time Police!
Donna Baxter, one of SVL’s Workforce Management (WFM) Consultants, reflects upon the changes in the contact […]
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Managing legacy data – avoiding a toxic shock
GDPR has led to many issues around the storage of data. SVL Director, Peter Gough, discusses […]
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