NICE Introduces Next Generation Skype for Business Recording
NICE Systems has announced the release of the latest edition of its recording solution for Skype […]
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Ultracomms, the technology provider that powers SmartVoice Protect, achieves Payment Card Industry Data Security Standards (PCI DSS) Level 1 certification
Ultracomms has become one of the only cloud contact centre service providers to achieve PCI DSS […]
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NICE Releases New Sales Performance Management Solution For Large Sales Organisations
NICE Systems has released a new version of its Sales Performance Management (SPM) solution geared for […]
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NICE Joins Forces With Nexidia Creating A Customer Analytics Powerhouse
NICE Systems has announced that it has entered an agreement to acquire Nexidia, a leading provider […]
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NICE Systems Introduces Adaptive Workforce Optimisation Powered by the Agent Persona
NICE Systems is transforming its approach to Workforce Optimisation (WFO) by personalising the organisation-employee relationship in order to drive engagement and improve performance in the contact centre.
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Real-Time Process Optimisation Ageas Retail Intermediary
Ageas Retail Intermediary has automated previously manual, time consuming processes to enhance operational efficiency, reduce costs and deliver an enhanced customer service.
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SmartVoice ViewPoint Drives Additional Business For Powerdial Systems
SmartVoice ViewPoint enables Powerdial’s clients to capture the voice of customers immediately after contacts and gain a real-world understanding of their experiences.
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South Lanarkshire Centralises Call Handling And Achieves PCI Compliance
Migrating the decentralised contact centres and has enabled South Lanarkshire to comply with PCI DSS regulations, deliver a higher level of customer service and achieve significant efficiency improvements.
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North East Ambulance Service Enhances Operational Efficiency
NEAS has centralised recording across all sites using digital, analogue and VoIP telephony with integration to its Capita ICCS system.
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