SVL Business Solutions Invests In Liquid Voice
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre […]
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NICE Systems Announced As Market Share Leader in Speech Analytics
According to DMG Consulting LLC’s 2016-2017 Speech Analytics Product and Market report, NICE Systems has been […]
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Liquid Voice enhances flexibility and quality management processes for contact centres with Smart Interactions
Liquid Voice has launched Smart Interactions, an innovative new contact centre quality management platform. Built from […]
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NICE Scenario Analyser Enhances Customer Journey Analytics with Business Intelligence
NICE Systems has announced the launch of Scenario Analyser, which allows organisations to conduct precise, in-depth […]
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NICE Introduces Next Generation Skype for Business Recording
NICE Systems has announced the release of the latest edition of its recording solution for Skype […]
Read MoreUltracomms, the technology provider that powers SmartVoice Protect, achieves Payment Card Industry Data Security Standards (PCI DSS) Level 1 certification
Ultracomms has become one of the only cloud contact centre service providers to achieve PCI DSS […]
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NICE Releases New Sales Performance Management Solution For Large Sales Organisations
NICE Systems has released a new version of its Sales Performance Management (SPM) solution geared for […]
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NICE Joins Forces With Nexidia Creating A Customer Analytics Powerhouse
NICE Systems has announced that it has entered an agreement to acquire Nexidia, a leading provider […]
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NICE Systems Introduces Adaptive Workforce Optimisation Powered by the Agent Persona
NICE Systems is transforming its approach to Workforce Optimisation (WFO) by personalising the organisation-employee relationship in order to drive engagement and improve performance in the contact centre.
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