On the 22nd May 2020,  the second of our Homeworking Series of online events took place.

Debbie Bicker from SVL hosted a discussion with Steven Jones ( Commercial Director Gala Technologies) and John Greenwood (Director, Thought Leadership Compliance 3) about the impact of Credit Card fraud on the UK & Ireland Contact Centre Industry during this Coronavirus Pandemic and beyond.

Key takeaways from the event were;

  • The scale and impact of the current crisis.
  • Why we got here.
  • What this means for: your customers. your organisation. your reputation. and vitally, your staff’s safety.
  • What you can do to avoid fraud.
  • What your legal obligations are.

Below is a recording of the event and a downloadable copy of the Powerpoint SlideDeck

SVL SecurePay

SVL SecurePay is an exciting new product that offers organisations who take card payments total protection.

SVL SecurePay eliminates fraud-related chargebacks with liability shifted back to the card-issuer, rather than your organisation.

SVL SecurePay is a cost-effective, omni-channel, cloud-based product that works whether you take payments in person, by phone, text, via social media or webchat on desktop or mobile devices. Another bonus is that this product is both acquirer and payment gateway agnostic.

The cloud-based SOTpay platform gives you the flexibility to take secure payments via email, SMS, Electronic Invoice or even on Social Media channels, remaining in constant contact with the cardholder or simply receiving agent notifications when payments are completed.

In the last 12 months, SOTPay has won awards from PCI LondonCall & Contact Centre ExpoUKCCF and became Best International CNP product at the CNP Awards.

SVL SecurePay

Why Gala Tent created Gala Technology

We enclose the story of how Gala Tent, a small innovative UK manufacturing business, inspired by their own credit card losses due to eliminated chargebacks from payments taken in their telephony channel, built the globally recognised multi-award winning piece of technology they now share as SVL SecurePay.

Read the Gala Tent Synopsys here.

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