Attended Automation
In the Contact Centre the greatest opportunity for automation is for Robot and Human to work together cooperatively, with the robot completing mundane, repetitive tasks quickly and accurately and handing back to the agent when human decisions and more complex thinking are required.
In this fashion, the human and the desktop automation robot are working side by side, in full collaboration, when each robotic activity is executed under human attendance, allowing humans to focus on more interesting, valuable work, while empowering them to make the best decisions in real time.
Attended Automation