We have automation covered

Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.

Attended Automation

Why invest in Automation?

  • Increase throughput – robots are 4-5 faster than humans and work 24/7
  • Ensure compliance – robots deliver results with 100% accuracy
  • Reduce costs – 10 robots can do the work of 100 people
  • Increase employee engagement – let employees focus on the value-add activities
  • Easily scalable – as your enterprise grows, you can scale up the power of Robotic Automation to match your changing needs


Robotic Process Automation

Robotic Process Automation is the technology that allows a robot to undertake the actions of a human . RPA robots automate repetitive human tasks and communicate with other systems. They never sleep, makes zero mistakes and costs a lot less than an employee.

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Attended Automation

In the Contact Centre the greatest opportunity for automation is for Robot and Human to work together cooperatively, with the robot completing mundane, repetitive tasks quickly and accurately and handing back to the agent when human decisions and more complex thinking are required.

In this fashion, the human and the desktop automation robot are working side by side, in full collaboration, when each robotic activity is executed under human attendance, allowing humans to focus on more interesting, valuable work, while empowering them to make the best decisions in real time.

Attended Automation

Our Partners

ISO 9001 AND 27001 Accreditation

SVL have been assessed and approved by CQS (Certified Quality Systems) for the Management System standards ISO 9001 and 27001.

They relate to “The provision of multimedia recording solutions, quality management and voice analytics” (9001) and “Information Security Management Systems” again for multimedia recording solutions, quality management and voice analytics (27001).

We are always happy to supply our accreditations and Quality Management credentials.

Talk to us

We are here to help you with any enquiries you may have. Please leave your details an we will get back to you quickly. If you need a quote, or just an informal chat with one of our experts to ascertain what you really need. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL can be your trusted partner.