We have automation covered

Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.

Attended Automation

Why invest in Automation?

  • Increase throughput – robots are 4-5 faster than humans and work 24/7
  • Ensure compliance – robots deliver results with 100% accuracy
  • Reduce costs – 10 robots can do the work of 100 people
  • Increase employee engagement – let employees focus on the value-add activities
  • Easily scalable – as your enterprise grows, you can scale up the power of Robotic Automation to match your changing needs

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Robotic Process Automation

Robotic Process Automation is the technology that allows a robot to undertake the actions of a human . RPA robots automate repetitive human tasks and communicate with other systems. They never sleep, makes zero mistakes and costs a lot less than an employee.

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Attended Automation

In the Contact Centre the greatest opportunity for automation is for Robot and Human to work together cooperatively, with the robot completing mundane, repetitive tasks quickly and accurately and handing back to the agent when human decisions and more complex thinking are required.

In this fashion, the human and the desktop automation robot are working side by side, in full collaboration, when each robotic activity is executed under human attendance, allowing humans to focus on more interesting, valuable work, while empowering them to make the best decisions in real time.

Attended Automation

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We are here to help you with any enquiries you may have. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL will be your trusted partner. Please fill out this form. or give us a call on 01355 900000 and we will be delighted to help you.