Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.
Enhance your Contact Centre’s productivity by automating manual processes. Automation allows agents to provide a faster, more effective and responsive customer service whilst complying with all company procedures and regulations.
Attended Automation
Robotic Process Automation is the technology that allows a robot to undertake the actions of a human . RPA robots automate repetitive human tasks and communicate with other systems. They never sleep, makes zero mistakes and costs a lot less than an employee.
Read MoreIn the Contact Centre the greatest opportunity for automation is for Robot and Human to work together cooperatively, with the robot completing mundane, repetitive tasks quickly and accurately and handing back to the agent when human decisions and more complex thinking are required.
In this fashion, the human and the desktop automation robot are working side by side, in full collaboration, when each robotic activity is executed under human attendance, allowing humans to focus on more interesting, valuable work, while empowering them to make the best decisions in real time.
Attended Automation
SVL have been assessed and approved by CQS (Certified Quality Systems) for the Management System standards ISO 9001 and 27001.
They relate to “The provision of multimedia recording solutions, quality management and voice analytics” (9001) and “Information Security Management Systems” again for multimedia recording solutions, quality management and voice analytics (27001).
We are always happy to supply our accreditations and Quality Management credentials.
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