Cloud Solutions For Contact Centres - SVL Business Solutions

Move to the Cloud with Amazon Connect in 2021

As member of the Amazon Partner Network, SVL can now offer Amazon Connect, Gartner’s Global 2020 Magic Quadrant for Contact Centre as a Service “visionary” solution.

Amazon Connect is a game-changing CCaaS platform that is easy to set up and manage. An omni-channel cloud contact centre with built in AI and Intelligence that can be setup in minutes without requiring any infrastructure.

Save up to 80% over traditional contact centre platforms and let SVL help you join over 5000+ contact centres globally who use this exceptional solution.

Amazon Connect

Why cloud based solutions?

UK business has been shifting into the cloud for more than a decade, but cloud offerings have traditionally been limited to fulfilling simple needs, like file storage, or have been prohibitively expensive.

We recognise the true power of the cloud. Our robust portfolio of services, from hosted desktops and servers to cloud telephony and contact centre technology, can empower businesses of all sizes to move away from pricey on-site hardware towards an efficient, scalable and hugely cost-saving future in the cloud.

Reduced costs

Running data centres is expensive and often not your core capability. You need to purchase the right equipment and hire technicians to install and manage the centre. Shifting to the cloud, you will only pay for the services used.

SVL provides cloud services based the features, storage, number of users, time, and memory space among other factors. Hence, you can choose a package that suits your budget.

Flexibility

One of the major benefits of the cloud is agility. Cloud services give you and your employees the flexibility to work from any location.

Employees can complete their tasks at home or from the field. You can reduce the number of workstations in your office and allow some employees to work from home to save costs further.

Scalability

The traditional way of planning for unexpected growth is to purchase and keep additional servers, storage, and licenses. It may take years before you actually use the reserve resources.

Scaling cloud services up or down is easy. You can get additional storage space or features whenever you need them and within minutes.

No need for a backup plan

Traditionally, a disaster can lead to permanent data loss if no backup storage is in place.

Businesses do not require any such means when storing data in the cloud. The data will always be available as long as users have an internet connection. Some businesses use cloud services as backup and a plan for disaster recovery.

Data security

Sometimes storing data on the cloud is safer than storing it on physical servers and data centres.

If you have data in the cloud, you can delete any confidential information remotely or move it to a different account. Breaching the security measures on clouding platforms is difficult.

Improved Collaboration

Business owners are always looking for ways to boost individual and team performance. Cloud is among the most effective ways of improving team performance.

Staff members collaborate to complete projects even from different locations. Field workers can easily share real time data and updates with those in the office. In addition, cloud eliminates redundant or repetitive tasks such as data re-entry.

Atmoso

SVL in partnership with Atmoso provide a robust portfolio of services, from hosted desktops and servers to cloud telephony and contact centre technology, can empower businesses of all sizes.

NICE

Our partners NICE offer a range of cloud-based contact centre applications which are agile, efficient, effective and value-for money. Migrate to the cloud at the pace that suits your business best.

Nice

Partners

Talk to us

We are here to help you with any enquiries you may have. Please leave your details an we will get back to you quickly. If you need a quote, or just an informal chat with one of our experts to ascertain what you really need. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL can be your trusted partner.