SVL Compliance Centre

From the Payment Card Industry Data Security Standard PCI DSS to GDPR and PSD2, our Compliance Centre is here to advise you on how to meet your legal obligations.

SVL provides a wide range of compliance solutions for organisations operating under regulatory environments.

SVL SecurePay

SVL SecurePay is an exciting new product that offers organisations who take card payments total protection.

SVL SecurePay eliminates fraud-related chargebacks with liability shifted back to the card-issuer, rather than your organisation.

SVL SecurePay is a cost-effective, omni-channel, cloud-based product that works whether you take payments in person, by phone, text, via social media or webchat on desktop or mobile devices. Another bonus is that this product is both acquirer and payment gateway agnostic.

The cloud-based SOTpay platform gives you the flexibility to take secure payments via email, SMS, Electronic Invoice or even on Social Media channels, remaining in constant contact with the cardholder or simply receiving agent notifications when payments are completed.

In the last 12 months, SOTPay has won awards from PCI LondonCall & Contact Centre ExpoUKCCF and became Best International CNP product at the CNP Awards.

SVL SecurePay

Regulations

  • PCI-DSS – Solutions to de-scope organisations from PCI compliance checks as much as possible and protect sensitive customer data when taking card payments by telephone.
  • GDPR – Automated Speech Transcription supports GDPR strategies by helping organisations to manage large volumes of unstructured data without having to manually search through recordings.
  • MiFID II – Compliance recording for the financial sector with archiving for 7 years or more and the rapid search and retrieval of stored recordings.
  • PSD2 – Solutions utilising strict customer authentication to meet PSD2 legislation for online payments

Using speech analytics to protect Vunerable Customers

There is increased pressure on organisations to improve their level of care for vulnerable customers from regulators. OfGen/FCA are increasingly monitoring compliance across the sector.

Over half of UK adults (25.6 million people) show one or more characteristics of potential vulnerability, and contact centres face the problem of reputational damage, increased anxiety amongst front-line staff and huge fines for regulators, if they do not recognise and treat vulnerable customers with care.

As only a small number of calls are ever monitored for quality purposes, how can contact centres get ahead of this seeming inevitable problem?

We have a speech analytics package that will not only red flag interactions with potentially vulnerable people but by using new “Sentiment Analytics” will seek conversations where a customer may exhibit concerning behaviour and allow for a follow-up.

Speech Analytics package

SVL SecurePay

Take payments securely online and over the phone without the risk of fraud using SVL’s PCI and PSD2 compliant solution, SVL SecurePay. As many as 25 or 30% of transactions could be declined in the immediate aftermath of the switch to SCA.

SVL SecurePay

Face to Face Recording

SVL can capture face-to-face recordings using a specially designed on-line app. For compliance purposes this brings these spoken words into line with all other interactions. Contact us

Contact

“The importance of fraud prevention has never been higher in today’s Contact Centre Industry. Aquarius will always protect their client data using the strongest possible measures and that is why we engaged with SVL to install their SecurePay product.

We will protect credit card payments we receive across all our channels and also, with our own staff’s security in mind, Aquarius will ensure none of our agents ever have access to card data that could leave them in a  vulnerable situation.

I am delighted to work with SVL as our fraud prevention partner.”

Roddy Forfar – MD, Aquarius Contact Centres UK

Recording Compliance

SVL’s flexible recording solutions enable your organisation to comply with legal regulations and internal policies, mitigate against litigation risks and monitor quality of service.

Link these solutions with our analytics packages and gain real insight into agent performance.

ISO 9001 AND 27001 Accreditation

SVL have been assessed and approved by CQS (Certified Quality Systems) for the Management System standards ISO 9001 and 27001.

They relate to “The provision of multimedia recording solutions, quality management and voice analytics” (9001) and “Information Security Management Systems” again for multimedia recording solutions, quality management and voice analytics (27001).

We are always happy to supply our accreditations and Quality Management credentials.

Talk to us

We are here to help you with any enquiries you may have. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL will be your trusted partner. Please fill out this form. or give us a call on 01355 900000 and we will be delighted to help you.