THE SMARTER WAY TO MOVE YOUR CONTACT CENTRE APPLICATIONS TO THE CLOUD
SVL’s offer is based upon world-leading manufacture NICE’S brand new product, CXone WFO Pro Hybrid
We are offering you a smarter way to move your Contract Centre applications from on-premise to the Cloud.
WFO Pro leverages existing investment – Seamlessly integrates NICE inContact’s cloud WFO in the cloud with on-premise PBX and ACD via on-premise Voice and Screen connector
Optimise Quality and Coaching with CXOne QM Pro
- Increase quality precision
- Improve agent engagement
- Ensure customer experience and compliance
Confidently Forecast and Staff with CXOne WFM Pro
- Reduce overstaffing
- Simplify scheduling
- Engage employees
Gain Insight with CXOne Interaction Analytics Pro
- Improve CX
- Drive performance
- Automate Quality
When in the cloud, your Contact Centre will benefit from a continuous release cycle and the ability to add and remove licenses on demand daily, weekly, monthly or seasonally.