SVL’s offer is based upon world-leading manufacture NICE’S brand new product, CXone WFO Pro Hybrid 

We are offering you a smarter way to move your Contract Centre applications from on-premise to the Cloud. 

WFO Pro leverages existing investment – Seamlessly integrates NICE inContact’s cloud WFO in the cloud with on-premise PBX and ACD via on-premise Voice and Screen connector 

Optimise Quality and Coaching with CXOne QM Pro 

  • Increase quality precision 
  • Improve agent engagement 
  • Ensure customer experience and compliance 

Confidently Forecast and Staff with CXOne WFM Pro 

  • Reduce overstaffing 
  • Simplify scheduling 
  • Engage employees 

Gain Insight with CXOne Interaction Analytics Pro 

  • Improve CX 
  • Drive performance 
  • Automate Quality 

When in the cloud, your Contact Centre will benefit from a  continuous release cycle and the ability to add and remove licenses on demand daily, weekly, monthly or seasonally. 

Free screen & voice recording plus an exclusive SVL support package

For organisations whose Contact Centres have between 25 and 500 agents, we can exclusively offer:

  • FREE Voice Recording.
  • FREE Screen Recording.
  • Rapid remote installation
  • Full user training
  • 24/7 support

Contact us for more information.

“This is an outstanding offer if you have been thinking about moving your Contact Centre to the Cloud, but have concerns about the investment. Our 20 year partnership with NICE has allowed us to create an exclusive deal that will help customers improve their business efficiency and productivity, while future-proofing the software they need and retaining existing telephony.” – Peter Gough, Director, SVL

Retain your existing telephony

Whilst you may already be aware of the benefits of moving to the Cloud, this does not mean you need to move your existing telephony now, or in the near future. 

This is an outstanding choice if your Contact Centre has invested in on-premise Automatic Call Distribution system, but is still looking towards the future. 

  • CXone WFO Pro Hybrid has over 30 on-premise ACD integrations. 
  • CXone WFO Pro Hybrid gives you a clear path to the cloud. 


Why SVL?

Why choose to work with SVL to install and maintain the CX One suite?

We have a consultative approach. We are not simply sellers of technology who will disappear once the install is complete. We are with you for the long term, a fact borne out of the many customers who have been with SVL for many years.

It is about listening to your unique circumstances and finding the solution that is right for you. We have an incredibly experienced team of Account Directors, Project Managers and Engineers who will look after you from day one – all the way down the line.

The SVL team do not disappear.

What we will do, if you purchase this product is

  • Improve your customer experience.
  • Increase employee engagement.
  • Provide you with better insights.
  • Improve efficiencies..
  • And vitally – reduce your costs.


Company History

Talk to us

We are here to help you with any enquiries you may have. Please leave your details an we will get back to you quickly. If you need a quote, or just an informal chat with one of our experts to ascertain what you really need. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL can be your trusted partner.