Why use SVL?

SVL is the UK’s most experienced provider of multimedia interaction omni channel recording and advanced contact centre applications. We have a unique portfolio of solutions, suitable for major enterprise customers, branch offices, SMB and home-workers.

We partner contact centres, local authorities, Blue Light and public safety providers, financial institutions, housing associations utility companies and more.

Interaction and Compliance Recording Solutions

SVL offers a wide range of interaction and compliance recording solutions. We provide an efficient and reliable way to capture, store and manage voice, text and screen activities relating to multi-channel interactions by telephone, chat, social media, email and SMS.   

To add to leading-edge call recording, SVL provides a range of advanced contact centre applications  to maximise the value of interactions in real-time, optimise agent performance and increase customer satisfaction. 

Enterprise

SVL is a trusted partner of Enterprise clients across the UK. The biggest names in communications use SVL to design solutions, supply, install and maintain comprehensive omni-channel interaction recording. SVL provides on-premise or cloud-hosted interaction recording solutions to meet the needs of every organisation.

About Us

Public Safety

For over 50 years, SVL has been a trusted partner to Police, Fire and Ambulance services in the UK. First-line response is crucial across all three “blue-light” services. A control centre handling emergency calls or managing security operations must have 100% trust in its operations and SVL offers both cutting-edge software and 24/7 support to all our clients.

Public Safety Solutions

Quality Management

Quality Management enhances customer satisfaction, improves agent effectiveness, optimises contact centre processes and helps reduce costs.

SVL provides a range of Quality Management tools that deliver essential business insights to improve operational efficiency and ensure compliance with both internal procedures and regulatory processes.

Our Quality Management solutions monitor and measure the quality of every customer interaction against a pre-determined set of KPIs

Applications

To add to leading-edge call recording, SVL provides a range of advanced contact centre applications to maximise the value of interactions in real-time, optimise agent performance and increase customer satisfaction.

Talk to us

We are here to help you with any enquiries you may have. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL will be your trusted partner. Please fill out this form. or give us a call on 01355 900000 and we will be delighted to help you.