NICE CXone

As a fully certified implementation partner, trust SVL to provide the marketing leading Customer Experience (CX) platform NICE CXone.

As proud NICE partners for over 20 years, SVL are fully certified to design, implement and support market-leading cloud-based solution NICE CXone.

Watch the video below to hear from Dan Bennett, Customer Experience Director from leading furniture retailer ScS, to hear about their digital transformation to NICE CXone with SVL.

A platform that thinks smarter. And works harder.

NICE CXone gives your team the technology and analytics to resolve issues faster, personalise every experience, and forge deeper loyalty with each customer.

Smart Omnichannel Routing

Connect your customers to the right agent or self-service option—any time, on any channel.

Customer analytics

Turn customer insights into improvement programs and track results across customer experience and agent performance.

Optimise your workforce

Stand out with better agent experience, efficient staffing, and more satisfaction across the board.

Automation and AI

Simplify service delivery. Break free from mundane tasks so you can resolve issuers faster and deliver a better customer experience.

Open Cloud Foundation

Champion innovation through an extensible, enterprise-grade platform that scales securely, deploys quickly, and services customers globally.

NICE CX One

NICE CXone offers unparalleled security and reliability.

Deploy seamless customisations and pre-built integrations from our ecosystem partners—all through a secure and reliable cloud platform with industry-leading uptime.

Ready for the expected. And the unexpected

Secure your data. Enjoy industry-leading uptime. CXone is the platform you can count on.

CRM Integrations

Bring your customer context and contact centre controls together in a single interface.

UCaaS Integrations

Enable easy, powerful collaboration for agents and experts with CXone Unified Communications (UC) Integrations.

CXexchange Marketplace

Find, compare, and activate applications ready-made for CXone by our development partners and take your contact centre to new heights.

An extensive collection of RESTful APIs

Create your own custom integrations or applications using the same RESTful APIs that we use to build our powerful applications.

Voice as a Service (VaaS)

Connect your agents and customers with quality-optimised cloud voice and data services.

Talk to us

We are here to help you with any enquiries you may have. Please leave your details an we will get back to you quickly. If you need a quote, or just an informal chat with one of our experts to ascertain what you really need. From large multi-nationals needing Enterprise Solutions through Blue-light and the Public Sector to smaller organisations just starting, SVL can be your trusted partner.